Delivery Information

Shipping

We'll send your orders out by Royal Mail or courier - whichever is cheaper. Postage costs are based on the weight and size of your order. When you add items to your shopping cart you can then view the shipping cost based on the items currently in your cart.

 


We aim to send out orders we receive before 12.00 on the same day - weekdays only. This will depend on how busy we are and whether the stock is available. Please give us a call if you need your order urgently and we'll do what we can.

 

When we send you your order we'll email you to let you know it's on its way. If you haven't received your order within 5 days of receiving this email please let us know - enquiries@scrumptiouslysweet.co.uk.

We only deliver to UK addresses.

 

Free 'Pick Up in Store' option

When you place an order, you'll be offered a 'Pick Up in Store' option at the checkout. If you choose this we'll email you with a date when your order will be ready for collection. If you want to pick up your order on a certain date please write this in the 'Comments about your order' box at the checkout. If you're unable to collect your order please let us know - enquiries@scrumptiouslysweet.co.uk

 

When you collect your order, you'll need your order number and proof of your address. Even better if you can bring a printout of your order confirmation or show it to us on your phone!

 

We can't split orders between home delivery and pick up at store.

 

Returns

 

The Distance Selling Regulations state that your right to cancel an order starts the moment you place your order and doesn’t end until seven working days from the day after you receive your goods. We will refund the amount you paid including the cost of postage to send the goods out to you. You are responsible for the cost of returning the goods. We can only offer a refund if the goods are unopened. 

 

If the goods were faulty when you received them, or we've made a mistake and sent out the wrong item, we will pay for the goods to be returned.

 

You can call us to let us know you want to return the goods but you must confirm by email or post - enquiries@scrumptiouslysweet.co.uk