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Terms & Conditions

We make every effort to send you the goods as described on our website but sometimes there may be minor variations, eg party bags may contain slightly different sweets depending what we have in stock. 

All prices on the website include VAT.

We may not be able to accept your order, or part of your order, due to one of the following reasons:

  • authorisation of your payment failed
  • we made a pricing or product description error
  • you're outside the UK

If there are any problems with an order, we'll contact you.

If you change your mind about an order and want to cancel it, the Distance Selling Regulations state that your right to cancel an order starts the moment you place your order and doesn’t end until seven working days from the day after you receive your goods. We will refund the amount you paid including the cost of postage to send the goods out to you. You are responsible for the cost of returning the goods. We can only offer a refund if the goods are unopened.

To cancel your order please contact us.

Phone: 0117 329 7864

Email: enquiries@scrumptiouslysweet.co.uk


If you want to return goods please visit our Returns page.


We make every effort to deliver goods within the estimated timescales, but delays are sometimes inevitable due to unforeseen factors. If you need something urgently or by a specific date please tell us when you order.


Your login details are exclusive to you, are non-transferable, and must be treated as strictly confidential at all times. In the event that you have any concerns regarding your log in details, or become aware of any misuse, you should contact us.